April 10, 2020
Contact centers have been evolving over the last 10 years, driven by technology, geography and consumer base. Due to a high labor requirement, companies typically target low-cost labor markets where they can be an employer of choice. The process of finding these markets is a delicate balance of supply, demand, cost and scale. For over 25 years, CBRE's Labor Analytics has specialized in finding these markets and analyzing the evolving trends in geographies, sizing and functions.